Terms and Conditions
In short: PaymentSwitch is software. We provide routing, rules, flags, risk signals and reporting. We do not handle, hold, settle or reconcile money, and we are not a payment gateway or aggregator. You contract directly with your payment gateways, and compliance, KYC, fees, settlement, refunds and disputes are between you and them.
- Agreement
- The Service
- What we are not
- Your gateways
- Your responsibilities
- Automated decisions
- Third parties
- Liability
- Law
1. Agreement
These Terms and Conditions (the “Terms”) are a binding agreement between the business registering for PaymentSwitch (“you”, the “Merchant”) and the operator of PaymentSwitch (“PaymentSwitch”, “we”, “us”) [Legal entity name and registered address to be inserted before publication]. By ticking the acceptance box when you register, calling our API, or using the dashboard, you confirm that you are authorised to bind your business and that you accept these Terms. If you do not agree, do not use the Service.
2. The Service: software only
PaymentSwitch provides a software-as-a-service platform (the “Service”) that lets you integrate once and send UPI payment requests to payment gateways that you have chosen and configured. The Service consists of: a single UPI Intent API; gateway configuration (priority, weight, amount and count limits); a rules and flag engine; risk and anomaly signals; transaction tracking; and reporting and exports. The Service is a technology tool. It is provided to you for your own business use.
3. What PaymentSwitch is not
PaymentSwitch is not, and does not act as, a bank, a payment gateway, a payment aggregator, a payment system operator, a prepaid instrument issuer, a TPAP, a collection agent or a financial institution. Specifically, we:
- do not receive, hold, transfer, pool or have any control over funds belonging to you or your customers;
- do not settle, reconcile, pay out, refund, reverse or charge back any transaction;
- do not perform KYC, onboarding, underwriting or merchant due diligence on your behalf;
- do not hold payment credentials of your customers, and do not process card, bank or wallet data;
- do not guarantee that any payment will be initiated, completed, settled or recovered.
The UPI intent returned by the Service is created by the payment gateway you configured. The Service only relays it to you.
4. Your relationship with payment gateways
You are onboarded to each payment gateway by that gateway, under a separate agreement between you and the gateway. As between you and PaymentSwitch, you are solely responsible for, and the relevant gateway agreement governs: merchant onboarding and KYC; compliance with the rules of the Reserve Bank of India, NPCI, card and UPI networks, and any other applicable law or scheme rule; PCI DSS and data-security obligations; fees, taxes and invoicing; settlement and reconciliation of funds; refunds, reversals, chargebacks and customer disputes; limits, holds and risk actions applied by the gateway or its banking partners; and any suspension or termination of your gateway account.
You are responsible for the accuracy and security of the gateway credentials you add to the Service, and for ensuring that you are permitted to use them with a third-party tool. We are not a party to your gateway agreements and have no obligation to you or to any gateway under them.
5. Your responsibilities
- Provide accurate registration information and keep it current. Accounts are reviewed and we may approve, reject, suspend or terminate them at our discretion.
- Keep your API secret, dashboard credentials and gateway credentials confidential. You are responsible for all activity under your credentials. Rotate secrets if you suspect compromise.
- Configure gateways, priorities, weights and limits correctly, and review them regularly. The Service does what you configure.
- Use the Service lawfully and only for legitimate business purposes. You must not use it for unlawful, prohibited or restricted activities, to evade the controls of a gateway or scheme, or to test, probe or disrupt the Service or anyone else’s systems.
- Obtain all consents and give all notices required by law for the customer data you send to the Service, and ensure you are entitled to send it.
- Implement your own order, fulfilment, refund and reconciliation processes. Always confirm a payment’s final status before delivering goods or services, using the status API or signed callbacks and your gateway’s own records.
6. Routing, rules, flags and risk signals
The Service applies routing logic, rules, flags and statistical risk signals according to configuration set by you (gateway settings) and by the platform (rules, flags and risk policy). These are automated tools that assist your decisions. They can be wrong. They may route a payment to a gateway other than the one you would have chosen, flag a legitimate payment, or fail to flag a fraudulent one. A payment may be declined by the Service where a rule, flag or risk policy so provides, and in that case it is not sent to any gateway.
We do not guarantee the accuracy, completeness or fitness of any routing outcome, flag, score or report, or that any gateway will be available, successful or the lowest-cost option. You remain solely responsible for your business decisions, for fraud and credit risk, and for any loss arising from payments that were routed, declined, delayed, duplicated or not detected. The Service is not a fraud-prevention guarantee and does not replace your own controls.
7. Third-party dependencies
The Service depends on third parties we do not control, including payment gateways, banks, NPCI and UPI apps, telecom and internet providers, and cloud infrastructure providers. We are not responsible or liable for the acts, omissions, outages, delays, errors, rejections, fees, holds or insolvency of any third party, or for any payment failure, delay, duplication, mismatch, non-settlement, short-settlement, refund or dispute that arises from or relates to them, whether or not the Service was involved in the transaction.
8. Availability and changes
We aim to keep the Service available but do not promise uninterrupted or error-free operation. We may perform maintenance, change, add or remove features, and update rules and risk policy at any time. Unless a separate written agreement says otherwise, no service level or uptime commitment applies. The Service is designed to fail safely (for example, treating unavailable risk scoring as “unknown” rather than “low”), but you remain responsible for planning for outages, including having more than one gateway configured.
9. Fees
Fees for the Service, if any, are those agreed in your order form or pricing communicated to you. Fees for the Service are separate from and in addition to any fees charged by your payment gateways, which you pay to them directly. We do not collect or deduct fees from payment flows.
10. Data and privacy
PaymentSwitch is built to avoid keeping customer personal data. For each payment request we receive your customer’s details (such as name, mobile number, email and address) only to assess and route the payment and to pass the request to the gateway you selected. We do not store your customers’ names, addresses, or full mobile numbers or email addresses. What we keep is described in our Privacy Policy: irreversible keyed hashes used to recognise repeat activity, masked fragments for display, a device identifier you provide, a pseudonymous user ID we generate, and the transaction and routing records.
As between you and us, you are responsible for your customer data: you decide what to send us, you must have the right to send it, and you must give your customers the notices and obtain the consents that the law requires. We process that data only on your behalf to provide the Service. Each party must comply with the data-protection laws that apply to it, including the Digital Personal Data Protection Act, 2023 where applicable.
11. Disclaimer and limitation of liability
To the maximum extent permitted by law: (a) the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement; (b) we are not liable for any payment, settlement, compliance, regulatory, chargeback, fraud, tax or gateway-related loss, claim or dependency, all of which are matters between you and your gateways, banks and customers; (c) we are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of revenue, profit, business, goodwill or data; and (d) our total aggregate liability arising out of or relating to the Service or these Terms, for any cause, is limited to the fees you paid to us for the Service in the three (3) months before the event giving rise to the claim, or INR 10,000 if no fees were paid.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
12. Indemnity
You will indemnify and hold harmless PaymentSwitch, its owners, directors, employees and contractors against claims, losses, penalties and reasonable costs arising from: your breach of these Terms or of law; your gateway agreements or the actions of your gateways; your products, services, customers and transactions; the data you submit; or your use of the Service in a way we did not authorise.
13. Suspension and termination
We may suspend or restrict access immediately where we reasonably believe there is a security risk, unlawful or abusive use, a breach of these Terms, or a requirement from a regulator or gateway. Either party may terminate by notice. On termination your access ends and we may delete your data after a reasonable period, subject to any legal retention duty. Sections that by their nature should survive, including 3, 4, 7, 11, 12 and 15, will survive.
14. Intellectual property
We and our licensors own the Service, its software, design and documentation. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes while these Terms apply. You retain ownership of your data. You may not copy, resell, reverse engineer or build a competing service from the Service except as law permits.
15. Governing law and disputes
These Terms are governed by the laws of India. The courts at [city to be inserted before publication] have exclusive jurisdiction, subject to any mandatory rule to the contrary. The parties will first try to resolve a dispute in good faith through written notice.
16. Changes and general terms
We may update these Terms. Material changes will be published here with a new version date and, where practical, notified in the dashboard; continued use after the effective date means you accept them. These Terms, with any written order form, are the entire agreement on their subject. If a provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent. Neither party is liable for failure caused by events beyond its reasonable control.